We recommend reading our detailed product descriptions, customer reviews, and, if necessary, contacting our support team for a personalized recommendation via live chat.
We recommend cleaning the toys after each use with special cleaning solutions and storing them in a cool, dry place, separate from other items.
All our products are made from high-quality, hypoallergenic materials (premium-grade silicone) and have the necessary quality certificates.
We only work with trusted suppliers and brands, guaranteeing the authenticity and high quality of all listed products. We have all the necessary documentation from the manufacturer confirming our right to sell the products, as well as certificates proving their safety and compliance with established standards.
Learn more about us here: About Us.
Yes, allour products come with a 2-year warranty.
You can place an order on our website by adding items to your cart and filling in the required details. Delivery times depend on your location and the selected shipping method, usually ranging from 2 to 7 business days.
We guarantee anonymous delivery: all items are packed in neutral packaging without any indication of the contents or the store's name.
We accept payments by credit and debit cards, fast online payments, digital wallets, and PayPal.
Yes, after your order is shipped, you will receive a tracking number, which will allow you to monitor your package in real-time.
According to the law, intimate products are not subject to return or exchange, except in the following cases:
- A manufacturing defect is found – in this case, we will replace the product or issue a refund.
- The product has not been opened, and the seal and packaging remain intact – you can request a return within the legally established period.
For more details, please check our Return Policy: Return Policy.
You can reach our support team via live chat on the website or by sending an email to support@pulseplay.shop.