Frequently Asked Questions

How to choose the right sex toy? 

We recommend reading our detailed product descriptions, customer reviews, and, if necessary, contacting our support team for a personalized recommendation via live chat.

How to clean and store purchased products?

We recommend cleaning the toys after each use with special cleaning solutions and storing them in a cool, dry place, separate from other items.

Are the materials used in the products safe?

All our products are made from high-quality, hypoallergenic materials (premium-grade silicone) and have the necessary quality certificates.

Can I be sure of the product quality?

We only work with trusted suppliers and brands, guaranteeing the authenticity and high quality of all listed products. We have all the necessary documentation from the manufacturer confirming our right to sell the products, as well as certificates proving their safety and compliance with established standards.
Learn more about us here: About Us.

Is there a warranty on the products? 

Yes, allour products come with a 2-year warranty.

How to place an order and how long does delivery take?

You can place an order on our website by adding items to your cart and filling in the required details. Delivery times depend on your location and the selected shipping method, usually ranging from 2 to 7 business days.

How is confidentiality ensured during delivery?

We guarantee anonymous delivery: all items are packed in neutral packaging without any indication of the contents or the store's name.

What payment methods do you accept?

We accept payments by credit and debit cards, fast online payments, digital wallets, and PayPal.

Will my order be trackable?

Yes, after your order is shipped, you will receive a tracking number, which will allow you to monitor your package in real-time.

Can I return or exchange a product?

According to the law, intimate products are not subject to return or exchange, except in the following cases:

  1. A manufacturing defect is found – in this case, we will replace the product or issue a refund.
  2. The product has not been opened, and the seal and packaging remain intact – you can request a return within the legally established period.
    For more details, please check our Return Policy: Return Policy.
How to contact support if I have additional questions?

You can reach our support team via live chat on the website or by sending an email to support@pulseplay.shop.